Our default shipping method for all online orders are Canada Post XpressPost (EMS) for domestic Canada and DHL Worldwide Express Services for international orders. The typical delivery time is 1 to 3 business days within Canada, 2 to 5 business days to USA, 3 to 7 business days worldwide. For international orders with a value under $120US, the orders may ship through Canada Post Air Small Packet Services. The typical delivery time is 5 to 15 business days. It depends on your local custom processing speed.
Up on customer's request, we also accept orders for overnight or Next Day delivery. Next day orders receive the highest priority and are usually shipped the same day through DHL, UPS or FedEx Express if the order is received by 2:00 p.m. EST. Customer should email us or call 1-613-8230926 before placing a next day order to confirm item availability and pay for the extra shipping cost.
Shipping Zones
Depending on the destination, we charge the shipping and handling fees based on following different shipping zones:
| Zone Name | Countries |
| Domestic | Canada |
| USA | United States of America |
| West Europe, Caribbean & Mexico | Austria, Belarus, Belgium, Czech Republic, Estonia, Finland, France, Germany, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Mexico, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom |
| Oceania & China | Australia, China, Cook Islands, Fiji, Kiribati, Nauru, New Zealand, Niue, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu |
| Asia & America | Afghanistan, Azerbaijan, India, Indonesia, Iran, Iraq, Israel, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Macao, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Oman, Pakistan, Qatar, Saudi Arabia, Sri Lanka, Tajikistan, Thailand, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen |
| Africa & East Europe | Albania, Algeria, Andorra, Angola, Benin, Bosnia And Herzegovina, Botswana, Bulgaria, Burkina Faso, Burundi, Cape Verde, Central African Republic, Chad, Comoros, Congo, Cyprus, Côte d'Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Faroe Islands, Gabon, Gambia, Ghana, Gibraltar, Greece, Guernsey, Guinea, Guinea Bissau, Jersey, Kenya, Kosovo, Lesotho, Liberia, Libyan Arab Jamahiriya, Liechtenstein, Macedonia, Madagascar, Malawi, Mali, Malta, Mauritania, Mauritius, Mayotte, Moldova, Montenegro, Morocco, Mozambique, Namibia, Niger, Nigeria, Cameroon, Romania, Rwanda, Saint Helena, Sao Tome And Principe, Senegal, Serbia, Seychelles, Sierra Leone, Slovenia, Somalia, Sudan, Svalbard And Jan Mayen, Swaziland, Tanzania, Togo, Tunisia, Turkey, Uganda, Ukraine, Zambia, Zimbabwe |
Shipping and Handling Charges (US$)
Shipping charges are based on your shipping weight and zones. Our shipping rates are usually discounted 20% to 50% in comparison to the online prices given by our shipping carriers Canada Post and DHL Worldwide Express.
Shipping Notification
We automatically send you an email with your order tracking number (if available) by updating your order status when your order ships. Orders by email and phone may not get such status update.
Track Your Shipment
The Order Status page on our web site is the quickest method for you to get information on the status of your order. When your order ships, we email the shipping information to you by the end of each work day. This info will include your tracking number if it is available. You may not receive email update if you place your order by fax, email or phone. It is strongly recommended to order online if you want to keep tracking your orders.
Incorrect Shipping Address
In the event that your order has shipped and contains erroneous shipping address information (provided by you at the time of order) so that the shipper cannot deliver the shipment, we will attempt to correct the address information and reroute the package to you. This may cause a delay in the shipping time and any additional charges by the shipper to Mobile GPS Antenna will be charged to your account.
Refused Shipments
The quickest way for us to process a return for you is for you to accept delivery and then contact us about sending the item back. When you follow this procedure we can credit your account in just a few days. If you refuse shipment, the product goes back to the delivery company and might not get back to us for 2 or 3 weeks. We cannot process your return until we receive the product. We recommend that you accept delivery of the product and then return the shipment by first obtaining an RMA Number for the return.
Missing or Damaged Shipments
We guarantee all signature-required deliveries through their respective carriers. Should there be a problem with a package that has been damaged in transit or erroneously confirmed as received, we will file a claim with the contracted carrier on behalf of the customer, and will refund payment or re-ship the item upon the settlement of the claim. Please allow up to 3 weeks for the settlement of DHL claims, and up to 6 months for settlement of Canada Post claims.